Archive connection failing with error “There was a problem connecting to the server” when performing connection test.
This can be down to a number of factors, please check the items below and if the connection is still not successful log a support ticket and an archive engineer will assist.
- Firewall issue. Make sure your firewall is setup to accept connections on ports 143 and 993 from the following IP Addresses:18.104.22.168
- Check the IMAP service on the exchange server is running
- Check IMAP Proxy is active.