If you are using the Sentinel Messaging Archive service you may want to export archived data. Please contact your Channel Account Manager to discuss packages and pricing related to the Sentinel Messaging archive export service.
Submitting an Archive Export Request
To export archived data into Sentinel Messaging’s archive you will need to submit an export request using the support portal (ticket). The request should include:
- The primary domain registered with Sentinel Messaging
- Approved customer contact name & Sentinel Messaging’s logon email address
- Shipping address
- Export instructions (users, dates, etc.)
You will receive back:
- A unique identifier for the job
Once you have received this information, please ship your storage device along with its interface connectors, and power supply to address provided by Sentinel Messaging. See list of supported storage devices.
When your package arrives, it will be processed and securely transferred to a Sentinel Messaging data center, where your device will be attached to an archive bulk export station.
After the data export completes, the device will be returned to you along with your exported data. Exported data will be encrypted prior to delivery to the customer.
Export timelines will vary based on the amount of data being imported. Sentinel Messaging will provide an estimated processing time when responding to the initial export request.